Frequently Asked Questions

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How does the free trial work?
What happens at the end of my free trial?
Can I change/cancel my plan later?
How will I get charged if cancel my plan later?
What payment methods do you support?
What happens if I exceed my plan's limits?
Do you have discounts for non-profits?
I have other questions

How does the free trial work?

The free trial provides you with complete access to all the features of the selected plan. You can use all these features for the entire duration of your trial, after which you will have to renew. If you don't, your project is automatically downgraded to the free plan.

What happens at the end of my free trial?

After your free trial ends, you are automatically downgraded to the free plan. You can add your credit card to automatically renew when your free trial ends to ensure uninterrupted service.

Can I change/cancel my plan later?

You can change your plan at any given time. You will be charged a prorated fee for that month and the new plan's fee the subsequent months. In case you cancel, you will be downgraded to the free plan, you’ll lose access to the paid projects/features. Any add-ons associated with your previous plan will also be removed either you cancel or change.

How will I get charged if cancel my plan later?

The prorated charges for the remaining days of your billing cycle will get stored in your credit balance which is not refundable. It’ll be automatically applied in the next set of paid services you subscribe to.

What payment methods do you support?

We support all major credit cards globally through our payment gateway partner.

What happens if I exceed my plan's limits?

You will be unable to carry out actions that result in your plan limits exceeding. You will have to upgrade your plan, or buy an addon, to increase the limits.

Do you have discounts for non-profits?

Yes, we do! We believe Canonic can help non-profits on a variety of use cases. Contact us at sales@canonic.dev with your use case to get access to a Team plan for free.

I have other questions

Contact us at support@canonic.dev for any other questions.